Enterprise & Training Company Limited (“ETC”) provides this information to ensure that all clients, students and guests are aware of the cancellation and refund policy for training, workshops or events purchased via our website.
For the purpose of this policy the term ‘Short-Training Course’ or ‘training course’ is defined as only those training courses that you have been able to book via the ETC website.
Also the term ‘Business Day’ is defined as any weekday within ETC’s standard working hours (Monday to Friday 8:30am – 5pm).
Please carefully read the cancellation policy applicable to the appropriate training or event format.
Upfront Payment: All workshop, training and event fees must be paid at the time of registration.
ETC will accept the following payment options: – Visa or MasterCard
Only pre-approved businesses may request payment via a pre-approved purchase order or invoice request.
All payments submitted through the ETC website are processed by National Australia Bank using NAB Transact. ETC does not store or retain any credit card data.
To protect cardholder data NAB Transact complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that businesses must adhere to in order to accept payment cards.
A tax invoice (receipt) will be issued for completed purchases. Any dispute regarding the invoice must be notified to ETC within two business days of receipt of invoice.
Cancellation of Short-Training Course, Workshop or Event by ETC
ETC recognises that plans can change due to unforeseen circumstances arising that may impact on participation numbers for a planned workshop, training or event.
ETC may cancel or reschedule an event or course if there are not sufficient customers enrolled.
A full refund will be given in these circumstances.
Cancellation by Student for Short-Training Courses
Full Refund: If a student wishes to cancel from a short-training course it is the responsibility of the student, or person responsible for payment (i.e. employer) to notify ETC of the cancellation within at least two (2) business days prior to the course commencement in order to be eligible for a full refund.
No Refund: If cancellation notice is not given at least two (2) business days prior to the course then the full fee will be charged, and no refunds are available.
Full Refund: All applications for refunds must be made at least two (2) business days prior to the start date of the short-training course.
No Shows: No refunds will be granted for paid registrants who do not attend the training course without any prior notice of cancellation.
All refunds must be approved by the Training Manager and where possible the student should be offered an alternative course and delivery method prior to the refund being granted.
Credit Notice: If you are eligible for a full refund (as identified above) you may be able to receive a credit for another session of the same or similar course type (up to the same value). Credit must be used within 3 months of the original purchase of training session.
All approved refunds will be paid to the applicant within 14days of approval.
Non-payment of fees prior to the commencement of the short-training course may result in cancellation of the enrolment or non-issuance of a statement of attainment or qualification certificate.
Participants who show up to an event for which their registration was cancelled for non-payment, may pay for the event and participate only if there is still room available.
No refunds are offered on paid Business Workshops or Business Leader Events.
If a paid registrant is unable to attend a workshop or event, the registration may be transferred to another person by sending written notice to ETC via email.
Transfers can only be made if requested two (2) business days or more prior to the event or workshop.
All cancellations and requests for transfer must be sent in writing via e-mail. Telephone requests will not be honoured.
Reason for Refund
|Student withdraws from Short-Training Course||Provided in writing two (2) business days or more cancellation notice prior to course starting||100% of course fee|
|Student withdraws from Short-Training Course||Did not provide at least two (2) business days cancellation notice||Nil Refund|
|Student did not show up for Short-Training Course||Did not provide at least two (2) business days cancellation notice||Nil Refund|
|Registrant unable to attend or withdraws from Business Workshop or Business Leader’s Event||No refunds are offered – requests for transfer to another guest must we emailed in two (2) business days of event||Nil Refund|
|Event or Short-Training Course is cancelled by ETC||100% of course fee|
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