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This Guide aims to provide ETC’s customers with information on the avenues available to them to submit feedback on ETC’s services.

ETC values your feedback

If you would like to compliment one of our staff members or if you are concerned about the service you are receiving from ETC there are several ways you can contact us.

ETC has processes in place to capture good news and to deal with issues you raise. We are keen to congratulate our staff on great service and we are equally keen to hear about any areas in which you feel we need to improve.

We would prefer to discuss your feedback in person to ensure we have all the correct details. However there are several ways you can contact us if you prefer not to provide your feedback in person.

At all times you will be treated with respect and your feedback will remain confidential and acted on in a prompt and efficient manner.

You can submit your feedback to ETC in several ways

  • We suggest you first have a discussion with a relevant staff member or site Manager.
  • If you prefer to write to us please fill in the feedback form below
  • Or if you would like a hard copy of our feedback form please email us at info@etcltd.com.au and we will send one via the post to your residence.

What happens if you are not satisfied with ETC’s response?

If you have tried the above steps and we have not been able to resolve your concern, the following options
are available to you:

For Employment and NEIS related concerns:

Please refer to the Department of Employment’s Australian JobSearch (AJS) website, Connections for Quality. http://jobsearch.gov.au/connectionsforquality.aspx

Or you can follow the Department of Employment’s Complaints, Compliments and Suggestions guide to phone or submit a feedback form – http://docs.employment.gov.au/node/6016

For Training related concerns:

Please refer to the Australian Skills Quality Authority (ASQA) website for details on submitting feedback to that authority. – www.asqa.gov.au/complaints/

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