Feedback Forms & Surveys

This guide aims to provide ETC’s customers with information on the avenues available for them to submit feedback on ETC’s services.

ETC values your feedback

If you would like to compliment one of our staff members or if you are concerned about the service you are receiving from ETC there are several ways you can contact us.

ETC has processes in place to capture good news and to deal with issues you raise. We are keen to congratulate our staff on great service and we are equally keen to hear about any areas in which you feel we need to improve.

We would prefer to discuss your feedback in person to ensure we have all the correct details. However, there are several ways you can contact us if you prefer not to provide your feedback in person.

At all times you will be treated with respect and your feedback will remain confidential and acted on in a prompt and efficient manner.

You can submit your feedback to ETC in several ways

• We suggest you first have a discussion with a relevant staff member or site Manager.
• If you prefer to write to us please fill in the feedback form on this page
• Or if you would like a hard copy of our feedback form please email us at info@etcltd.com.au and we will send one via the post to your residence.

What happens if you are not satisfied with ETC’s response?

If you have tried the above steps and we have not been able to resolve your concern, the following options
are available to you:

For Employment Services, Self-Employment Assistance and Skills For Education and Employment (SEE) related concerns:

Please refer to the Department of Employment and Workplace Relations website – https://www.dewr.gov.au/about-department/contact-us/complaints/making-complaint-about-employment-services

For Training related concerns:

Please refer to the Australian Skills Quality Authority (ASQA) website for details on submitting feedback to that authority. – www.asqa.gov.au/complaints/

Skills For Education and Employment (SEE) Complaints Process

If you are unhappy with ETC’s services as a SEE customer please follow this process to submit your complaint:

1. Contact your SEE Trainer, by filling out the ETC Feedback form on this page, or calling us on 1800 007 400.
2. If your complaint is not resolved, escalate your complaint to ETC’s SEE program Operations Manager – Vish Chilumkurti OR ETC’s SEE Program Manager – Petah Russell.
   Simply call us on 1800 007 400 and ask for Vish or Petah.
3. If you are still unhappy with ETC’s response you can lodge a complaint through the National Customer Service Line on 1800 805 260.

Find the help you need, now and nearby!

When you’re looking for support, Ask Izzy can help you to find the services you need, now and nearby. It is free and anonymous, and you can search over 360,000 services to find housing, meals, healthcare, counselling, legal advice, addiction treatment and a whole lot more. Visit Ask Izzy – https://askizzy.org.au/

If you’re on the Telstra mobile network, you can access Ask Izzy even if you don’t have credit.