If you would like to compliment one of our staff members or if you are concerned about the service you are receiving from ETC there are several ways you can contact us.
ETC has processes in place to capture good news and to deal with issues you raise. We are keen to congratulate our staff on great service and we are equally keen to hear about any areas in which you feel we need to improve.
We would prefer to discuss your feedback in person to ensure we have all the correct details. However there are several ways you can contact us if you prefer not to provide your feedback in person.
At all times you will be treated with respect and your feedback will remain confidential and acted on in a prompt and efficient manner.
If you have tried the above steps and we have not been able to resolve your concern, the following options
are available to you:
For Employment and NEIS related concerns:
Please refer to the Department of Employment’s Australian JobSearch (AJS) website, Connections for Quality. http://jobsearch.gov.au/connectionsforquality.aspx
Or you can follow the Department of Employment’s Complaints, Compliments and Suggestions guide to phone or submit a feedback form – http://docs.employment.gov.au/node/6016
For Training related concerns:
Please refer to the Australian Skills Quality Authority (ASQA) website for details on submitting feedback to that authority. – www.asqa.gov.au/complaints/making-a-complaint.html
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