COVID-19 Update - If you are diagnosed or awaiting a test result for COVID-19, you should remain in isolation until you have a medical clearance.
For customers who are feeling unwell, please contact the COVID-19 health line for advice regarding testing on 1800 020 080.
Any customers unable to meet their requirements due to quarantine should call but not attend Centrelink to obtain an exemption.
Any requirements or mutual obligations will be rescheduled so your income support is not impacted.
Enquire 1800 007 400
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Corona virus resources

We understand that the Coronavirus pandemic is leading to information overload for many people, so we have filtered out some of the key pieces we think would be helpful for our customers and the employers/businesses whom we work with.

This situation is evolving daily, so we will do our best to keep this page updated as well as regularly communicating with our customers via our social media pages and email newsletters.

Latest update from ETC as of 23/03/2020

In the interests of public health and wellbeing, ETC has cancelled all group activities and training in all locations from Monday 23 March until Thursday 30 April.

Face-to-face meetings will cease, with all appointments now being conducted over the phone.

We are sorry for any inconvenience this may cause to our customers. We understand this is a challenging time and trust you understand we are doing our part to limit the spread of this virus.

We have sent all of our customers an email and SMS where possible to notify them of this update.

Please take care during this time and feel free to reach out to your Jobs Advisor / Youth Advisor on 1800 007 400.

– The ETC Team –

Department of Health Logo

Australian Health Department

Find out how the Government is monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms.

You can also view the latest official medical advice and case numbers.

Prime Minister of Australia

Get information straight from a reliable source.

On this page you can view the latest statements, updates and conferences from the Hon Scott Morrison MP.

Lifeline banner


It is understandable that during times like this, people may be feeling afraid, worried, anxious and overwhelmed by the constantly changing alerts and media coverage regarding the spread of the virus.

Our friends at Lifeline have created some mental health and wellbeing tips and strategies to continue looking after ourselves and each other during these difficult times.

Employers / businesses

Job seekers / Workers


Find financial assistance, eligibility and timing for the new government support for Australian businesses. 

Whether you’re a sole trader or large company, there is helpful information on this page for everyone in business.

Financial support

The Australian Government has announced more payments and streamlined claims for people affected by coronavirus.

Whether you’ve been unemployed for a while or have recently lost your job due to the current crisis, there is support available.

Australian Taxation Office

The Australian Taxation Office (ATO) will implement a series of administrative measures to assist Australians experiencing financial difficulty as a result of the COVID-19 outbreak.

Visit this page to find out what options are available to assist businesses impacted.

My Gov

If you currently have a My Gov account – please make sure your contact details are up-do-date as we will be using email and SMS to keep our customers updated on all things ETC.

If you need to create an account, visit this website to see a helpful guide.



Get one of our friendly staff to contact you today.

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