RSA & RCG Hospitality Course – Coffs Harbour

Provide Responsible Service of Alcohol – SITHFAB002 and Provide Responsible Gambling Services – SITHGAM001

Responsible Service of Alcohol Course

Get the ultimate job and work behind a bar. ETC’s Responsible Service of Alcohol short course will help you get ahead by teaching you the basics of how to work in various environments dealing with alcohol sales, service, and promotions. The NSW liquor laws mandate Responsible Service of Alcohol (RSA)  training for the liquor industry.  Responsible practices must be undertaken wherever alcohol is served and sold, including where alcohol samples are served during on-site product tastings. This unit applies to any workplace where alcohol is served and sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries. This unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol on licenced premises.  Those selling and serving alcohol may include:

•  food and beverage attendants
•  retail liquor salespersons
• winery, brewery and distillery cellar door staff
• supplier sales representatives.

It also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for RSA management.

Responsible Gambling Services Course

Learn the skills to provide responsible gambling services and you could get ahead and work in a range of venues such as hotels, motels, clubs, pubs, and casinos. This is an essential course for anyone who wants to work in Hospitality where sales and service of gambling activities occur. Responsible gambling services (RCG) must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues such as hotels, motels, clubs, pubs and casinos. The responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises.

Please note that Refresher courses for RSA and RCG are to be completed online through the Liquor and Gaming Dept. ETC does not offer refresher courses for RSA and RCG. Competency cards are valid for 5 years.