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The ETC team behind digitising ETC’s service delivery during COVID-19.

ETC has been named a finalist in the “COVID-19 response” category in the 2020 international Laserfiche Run Smarter® Awards.

ETC CEO Jenny Barnett said the company was thrilled with the announcement which acknowledged the outstanding effort by staff to digitise service delivery during COVID.

“We’re in the business of helping people get into work and helping meet employer’s employment and training needs,” Mrs Barnett said.

“COVID completely changed the way we operate our business. We normally pride ourselves on our face-to-face service delivery, but when we were forced to close our doors to customers due to COVID restrictions, we had to find a new way to service them.

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“We took the opportunity to completely digitise the way we service customers and developed 40 mobile enabled digital forms to on board more than 10,000 new customers.

“This was a real game changer for our organisation because it enabled us to get on the front foot and proactively service our customers at a really vulnerable time in their lives.

“COVID has been a stressful time for everyone, but even more so for many of our customers whom had recently been made unemployment, some for the first time in their lives.”

Mrs Barnett said part of the digitisation process involved developing a customer self-assessment to help ETC staff better understand the skills, experience and careers aspirations of customers.

“This has been set up to leverage off future developments in machine learning and Artificial Intelligence enabling us to obtain recommendations for tailored service delivery based on responses in the customer self-assessment,” she said.

“We’ve also digitised our process of identifying whether a customer is job ready enabling us to move customers into work quicker than previously occurred.”

Mrs Barnett said the Run Smarter Awards recognised organisations that use Laserfiche software to improve productivity, process and overall results.

“We’re looking forward to hearing the announcement of the winners by the end of the year,” Mrs Barnett said.

Find out more about ETC’s Employment and Training services here >>

You can find out more about the Run Smarter Awards here >>

 

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