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Retail Worker

The retail sector is one of Australia’s largest employers with about 1.3 million working within this industry.

Most workers are in retail trade, accommodation and food services and manufacturing. This industry provides many opportunities to work part-time with half (50%) working full-time. Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours) and the majority of workers are female, although it’s still a popular choice for males as well.

Explore the topics below to learn everything you need to know about a career in Retail.


What do Retail Workers do?

Some duties you can expect to undertake as a Retail Worker include:

Determining customer requirements and advising on product range, price, delivery, warranties and product use and care

Demonstrating and explaining to customers the establishment’s goods and services

Selling food, beverages, clothing, footwear and other personal and household goods and services

Accepting payment for goods and services by a variety of payment methods and preparing sales invoices

Assisting with the ongoing management of stock such as product inventories and participating in stocktakes

Stacking and displaying goods for sale, and wrapping and packing goods sold

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What are the job prospects for Retail Workers?

There is moderate growth predicated in the Retail Trade sector over the next four years.

The number of people working in the retail sector is expected to grow moderately from 1.35 million in 2021 to 1.41 million in 2026. That’s a 4.3% increase or an extra 55,100 jobs.

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What type of skills do Retail Workers need?

There are several key skills and attributes that Retail Workers need to be successful in their role.


Serving others

Active listening


Critical thinking

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What training do you need to be a Retail Worker?

You can work as a Retail Worker without formal qualifications. Some on-the-job training may be provided. Vocational Education and Training (VET) courses in retail services are also available.

Courses for you to consider include:

A Traineeship is another pathway to establish a career in the retail sector. A Traineeship means you can study and work at the same time, receiving formal and on-the-job training.

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What are the career prospects for Retail Workers?

Possible job titles include:

  • Retail Sales Assistant
  • Fast Food Sales Assistant
  • Checkout Operators and Office Cashiers
  • Street Vendors
  • Service Station Attendant
  • Shelf Filler
  • Visual Merchandiser
  • Retail Supervisor
  • Retail Manager
  • Sales Representative
  • Waiters
  • Bar Attendants and Baristas
  • General Sales Assistants
  • Store Person
  • Packers
  • Bakers and Pastry cooks
  • Meat, Poultry and Seafood Process Workers

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What do I do if I am interested in a career in Retail?

Contact us on 1800 007 400 to discuss our training and employment opportunities.

Other Resources:

Your Career – an Australian Government website with careers information tailored to your preferences.



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