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Job Seeker FAQ’s

We have developed the following Frequently Asked Questions to answer any questions you may have as a job seeker.

Can’t attend your appointment?

We totally understand that from time to time, you may have a genuine need to change your appointment with us.
So if you need to reschedule, it’s important that you call our Customer Contact Center on 1800 007 400 ahead of time and let us know why.
Doing this means you avoid any potential breach of mutual obligations, and we can use that time to assist another fellow job seeker.
If you miss an appointment your income support payment may be affected, and depending on the circumstances, may also be reduced – and we don’t want that!
Plus we should be able to reschedule your appointment to a time that better suits you.

What is a Wage Subsidy?

A Wage Subsidy is a payment to encourage businesses to employ eligible job seekers.
This means it gives eligible job seekers a better opportunity to secure and retain employment.
Wage Subsidies provide financial incentives to employers to hire (and retain) eligible job seekers in ongoing and sustainable positions.
In essence, Wage Subsidies can help employers to expand their business and employ new staff. As a result, this will help boost the economy and create more jobs.
Do you want to know more about Wage Subsidies and your eligibility?
Contact your ETC Advisor via our Customer Contact Centre on 1800 007 400.

What is ‘Minimum Wage’ and where can I find the Fair Work fact sheet?

Minimum wage is an employee’s base rate of pay for ordinary hours worked. It is generally dependent on the industrial instrument that applies to their employment. For example, a modern award or registered agreement.
Employers and employees cannot be paid less than their applicable minimum wage, even if they agree to it.
Every year, the Fair Work Commission’s (FWC) Expert Panel reviews the minimum wages received by employees in the national workplace relations system.
At the conclusion of this review, a national minimum wage order is made which will apply from the first full pay period on or after 1 July each year.
Find out more information via the Fair Work Minimum Wage Fact sheet >

Dress standards for appointments and job interviews

There is an expectation that all job seekers registered with ETC maintain a minimum dress standard for attendance at their appointments and for interviews with prospective employers.
All job seekers are required to wear suitable footwear and clothing to their appointments for both personal safety and personal presentation.
Dress standards should be at a minimum, neat casual attire with attention to personal hygiene and grooming.
Be prepared to be sent for an interview at any appointment!

How do I register to become an ETC Customer?

ETC’s services are available to Australian Residents who are registered with Centrelink.
To choose ETC as your Job Services Provider you should first make sure we have an office in your local area – visit our Locations page.
Once you have checked we have an office in your area please call Centrelink on 13 24 68 and ask to nominate ETC as your Job Services Provider.

Can’t find the answer you’re looking for?

Fill out the Enquiry form or talk to our Customer Contact Centre on 1800 007 400.




Get one of our employment team members to contact you about our job seeker services today.

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