Workforce Australia

Important Changes

From 1 July 2022, a new employment service delivered by ETC on behalf of the Australia Government Department of Employment and Workplace Relations will replace the old jobactive and NEST (New Employment Services Trial) programs.

Job seekers and Employers will now be supported through a new innovative, flexible, and targeted employment service – Workforce Australia.

ETC delivers Workforce Australia in the following locations:

• Mid North Coast: Coffs Harbour, Kempsey, Nambucca Heads, Port Macquarie, Wauchope, Tuncurry, Taree
• Gold Coast: Coomera, Helensvale, Miami, Nerang, Palm Beach, Southport, Tweed Heads
• Wivenhoe: Ipswich, Springfield Central, Goodna, Richlands
• Somerset: Chermside, Caboolture, Deception Bay, Kippa-Ring, Mitchelton, Nundah, Strathpine

Please complete the Enquiry form on this page if you have any questions.

About Workforce Australia

Workforce Australia includes a new online service and a network of providers to deliver personalised support.

Workforce Australia helps Australians find and keep a job, change jobs or create their own job.

Learn about obligations

As a participant of Workforce Australia, you may have mutual obligation requirements (obligations) if you’re getting certain income support payments. Payments include:

• JobSeeker Payment
• Youth Allowance for job seekers
• Parenting Payment after your youngest child turns 6
• Special Benefit paid under certain conditions.

Obligations are tasks and activities you agree to do to help you find a job and get your payment.

You agree to your obligations when you Agree to your Job Plan or Participation Plan.

We may temporarily suspend your obligations in certain circumstances. Check Temporary suspension of obligations.

How to meet your obligations

Understand the points system, your job search requirement and how to get help:

• If you have a points target – https://www.workforceaustralia.gov.au/individuals/obligations/learn/points
• How to earn points – https://www.workforceaustralia.gov.au/individuals/obligations/learn/points/earn-points
• Show you had an interview – https://www.workforceaustralia.gov.au/individuals/obligations/learn/meet-your-requirements/show-interview
• Show you did paid work – https://www.workforceaustralia.gov.au/individuals/obligations/learn/points/show-paid-work
• Show you did study or training – https://www.workforceaustralia.gov.au/individuals/obligations/learn/points/show-study-or-training
• Show you did a task or activity – https://www.workforceaustralia.gov.au/individuals/obligations/learn/points/show-activity
• If you must apply for jobs – https://www.workforceaustralia.gov.au/individuals/obligations/learn/compliance-demerits/job-search-effort
• Show you applied for a job – https://www.workforceaustralia.gov.au/individuals/obligations/learn/meet-your-requirements/show-applied-job
• If you have an activity requirement – https://www.workforceaustralia.gov.au/individuals/obligations/learn/activity-requirement

If you don’t meet your obligations

Learn about compliance and demerits, and what to do if your circumstances change:

• Compliance, demerits and zones – https://www.workforceaustralia.gov.au/individuals/obligations/learn/compliance-demerits
• If you can’t meet your obligations – https://www.workforceaustralia.gov.au/individuals/obligations/learn/dont-meet-your-requirements/tell-us
• What do the symbols mean – https://www.workforceaustralia.gov.au/individuals/obligations/learn/understanding-compliance

Information for ETC customers

ETC is committed to providing our customers with a combination of online and face-to-face services to help them find a job as quickly as possible.

As an ETC customer you will receive:

• Contact from us within 2 business days of being referred by Centrelink
• Weekly automated emails, regular phone calls/Skype and monthly (at least) face-to-face meetings to keep you engaged in looking for work
• Access to ETC’s “Joblab” where you can watch online tutorials, webinars and videos about getting and keeping a job
• Access to ETC’s jLink App which will alert you to new jobs suitable to your skills
• “Joblab Training” to increase your chances of getting a job such as reviewing your resume, applying for jobs and interview techniques
• Training to address skills gaps and increase your job prospects
• Access to a range of Work for the Dole activities designed to build upon your work skills

Job Searching

We will empower you to find work by giving you the tools to find jobs such as job search and interview techniques, “Job Skills Training” and information about the local labour market.
Depending on what’s agreed in your Job Plan we will facilitate work experience, work trials and pre-employment training programs, enabling you to “taste test” different industries and showcase your skills to prospective employers.

Once you have a job we will continue to support you.

Further Information

For further information fill out the enquiry form on this page or contact 1800 007 400