Last Updated: September 2026
Enterprise & Training Company Limited (ETC) is committed to protecting the privacy of our customers, students, job seekers, employers, website visitors, employees and business partners.
This Privacy Policy explains how ETC collects, uses, discloses, stores and protects personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Privacy and Other Legislation Amendment Act 2024 and other applicable legislative and contractual requirements.
By using our website or engaging with ETC services, you understand that ETC may collect, use and disclose your personal information as described in this Privacy Policy.
ETC may collect personal information that is reasonably necessary to deliver our services, operate our business and meet legal, contractual and regulatory requirements.
Depending on your relationship with ETC, this may include:
ETC may also collect sensitive information where permitted or required by law and where necessary to deliver our services. This may include health information, criminal history information, Working With Children Check information, cultural background information and other information protected under privacy legislation.
ETC collects personal information directly from individuals through:
Information submitted through ETC website forms will be used to respond to enquiries and may be entered into ETC systems where necessary to provide services, support requests, course information, employment assistance or other related activities.
Where practical, ETC will inform individuals about why their information is being collected, how it will be used and who it may be shared with.
Where necessary to provide services or meet contractual and legislative requirements, ETC may collect information from third parties including:
Information is only collected where reasonably necessary for ETC’s functions and activities.
ETC is committed to creating safe and supportive environments for children and young people who engage with our services.
Where required, ETC may obtain consent from a parent, guardian or authorised representative before collecting, using or disclosing personal information relating to a child or young person.
For more information, please view our Child Safety Commitment.
When you visit an ETC website, we may automatically collect information about how you use the site, including:
This information helps us improve website performance, user experience and service delivery. ETC may use website analytics and user experience tools to better understand how visitors interact with our websites, including page performance, navigation patterns, website usability and marketing effectiveness.
ETC uses analytics, tag management and advertising technologies to understand website usage, improve user experience, measure campaign performance and deliver relevant advertising.
These technologies may include:
These tools may collect information about website usage and interactions through cookies and similar technologies. Information collected may be combined with advertising and analytics services provided by third-party platforms in accordance with their respective privacy policies.
You can learn more about Google’s privacy practices by viewing the Google Privacy Policy.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
ETC websites use cookies and similar technologies to support website functionality, analyse website performance and improve user experience.
Cookies may include:
Most web browsers allow you to manage or disable cookies through browser settings. Please note that some website functionality may be affected if cookies are disabled.
ETC may use advertising and remarketing services provided by platforms including:
These platforms may use cookies and similar technologies to measure campaign performance and display relevant advertisements. Information collected for these purposes is handled in accordance with applicable privacy laws.
Most advertising platforms provide their own privacy and advertising preference controls. Users can manage personalised advertising preferences through the privacy settings available on the services they use.
ETC may use personal information to:
ETC may also use de-identified and aggregated information for business planning, reporting and service improvement purposes.
ETC may collect photographs, video recordings, testimonials and success stories for marketing, promotional, educational, reporting and community engagement purposes.
Where required, ETC will seek appropriate consent before publishing content that identifies an individual.
Consent may be withdrawn at any time prior to publication. Requests to remove previously published content will be considered where reasonably practicable. However, content that has already been distributed, indexed by search engines, shared by third parties, published in media outlets or included in printed materials may not always be able to be removed from all locations.
ETC may contact individuals about products, services, programs or events that may be relevant to their interests.
We will only use personal information for direct marketing:
Marketing communications will include an option to unsubscribe or opt out of future communications.
ETC only uses and discloses personal information for the purpose for which it was collected, unless otherwise permitted or required by law.
Personal information may be disclosed to:
In limited circumstances, ETC may also be required to disclose information to emergency services, law enforcement agencies, health services or child protection agencies where permitted by applicable legislation.
ETC is committed to protecting the privacy and confidentiality of our customers, staff and visitors.
Due to the potential for discreet audio, video and image capture, the use of smart glasses and similar wearable recording technology is restricted within ETC offices, appointments, programs and events.
Other recording devices, including mobile phones and cameras, should only be used in a manner that respects the privacy and confidentiality of others and with appropriate consent where required.
ETC may request that recording cease, or that recording-capable devices not be used, where privacy, confidentiality, safety, contractual obligations or the rights of other individuals may be impacted.
If you use smart glasses or other recording technology for accessibility or assistive purposes, please speak with an ETC team member so we can support your needs while protecting the privacy of others.
Our websites may contain links to third-party websites.
ETC is not responsible for the privacy practices, content or security of external websites. We encourage users to review the privacy policies of any external website they visit.
ETC maintains social media pages and profiles on third-party platforms. Information shared through these platforms may be collected and managed by those providers in accordance with their own privacy policies.
ETC takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures include:
ETC regularly reviews its security practices to help safeguard personal information.
Where ETC engages third-party service providers, we seek to ensure appropriate privacy, confidentiality and security safeguards are in place to protect personal information.
ETC retains personal information only for as long as necessary to provide services, meet operational requirements, comply with contractual obligations and satisfy legal, regulatory and records management requirements.
When personal information is no longer required, ETC will take reasonable steps to securely dispose of or de-identify that information in accordance with applicable records management requirements.
Individuals may request access to personal information held by ETC and request corrections where information is inaccurate, incomplete or out of date.
ETC may require reasonable proof of identity before releasing personal information or making corrections to records.
In some circumstances, ETC may be unable to provide access where permitted by law.
To request access to or correction of your information, contact ETC using the details below.
If you believe ETC has not handled your personal information appropriately, please contact us so we can investigate and address your concerns.
Complaints can be submitted through ETC’s Feedback, Complaints and Surveys process.
ETC will investigate privacy complaints and aim to respond within a reasonable timeframe.
If you are not satisfied with ETC’s response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
For training-related complaints, consumer protection matters or refund enquiries, please also refer to ETC’s Booking, Cancellation and Refund Policy.
Enterprise & Training Company Limited (ETC)
Phone: 1800 007 400
Email: info@etcltd.com.au
You can also contact us through our website enquiry, feedback and complaints forms.
For feedback, complaints and surveys, visit our Feedback, Complaints and Surveys page.
ETC may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or service delivery.
The latest version will always be published on this website and the “Last Updated” date at the top of this page will indicate when the policy was most recently reviewed.
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