WorkIT Skill Set Training

Intro2Care (Statement of Attainment in CHC33021 – Certificate III in Individual Support)

Our Intro2Care short skills course can assist you in gaining the skills and knowledge to communicate clearly and compassionately, to organise, provide personalised support, monitor support services within an individual plan and to create a safe environment for both you and the people in your care.

Duration: 8 day course

Delivery method: Face to Face

Units covered: 

• CHCCCS031 Provide individualised support
• CHCCOM005 Communicate and work in health or community services
• HLTWHS002 Follow safe work practices for direct client care

Learn more about the Certificate III in Individual Support (CHC33021) >

Intro2Business (Statement of Attainment in BSB20120 – Certificate II in Workplace Skills)

Our Intro2Business short skills course is designed to give you a great head start to enter the workforce,
covering working healthily and safety, assisting in responding to incidents, as well as improving your
communication, planning and organisational skills.

Duration: 6 day course

Delivery method: Blended

Units covered: 

• BBSBWHS211 – Contribute to the health and safety of self and others
• BSBCMM211 – Apply communication skills
• BSBPEF101 – Plan and prepare for work readiness

Learn more about the BSB20120 – Certificate II in Workplace Skills >

Intro2Computers (Statement of Attainment in BSB20120 – Certificate II in Workplace Skills)

Our Intro2Computers course is designed to assist you in the basic usage of computers, improving your knowledge and confidence in utilising technology.

Duration: 2 day course

Delivery method: Blended – Face to Face and Digital

Units covered: 

• BSBWTR311 – Write simple documents

Learn more about the BSB20120 – Certificate II in Workplace Skills >

Intro2Call Centre Customer Service Operations (Statement of Attainment in BSB20120 – Certificate II in Workplace Skills)

Our Intro2Call Centre Customer Service Operations is a new course specially designed to assist you to communicate and create relationships with customers, identify and deliver their needs and process and document their feedback using software applications.

Duration: 6 day course

Delivery method: Blended

Units covered: 

• BSBTEC201 – Use business software applications
• BSBOPS203 – Deliver a service to customers
• BSBCMM211 – Apply communication skills

Learn more about the BSB20120 – Certificate II in Workplace Skills >

Intro2Retail (Statement of Attainment in SIR30216 – Certificate III in Retail)

Our Intro2Retail course combines the basic skills and knowledge needed to get entry into – or improve your performance in – the busy retail sector, covering sales, customer service basics, knowledge of policies and procedures and basic workplace health and safety principles.

Duration: 9 day course

Delivery method: Face to Face

Units covered: 

• SIRXWHS002 – Contribute to workplace health and safety
• SIRXIND001 – Work effectively in a service environment
• SIRXSLS001 – Sell to the retail customer

Learn more about the SIR30216 – Certificate III in Retail >

Café Culture (Statement of Attainment in SIT30622 – Certificate III in Hospitality)

Our Café Culture skillset is designed to get you up and running in the dynamic café industry, by teaching you the skills you need to grind, prepare and serve a variety of commercial coffees, as well as maintain equipment and use essential hygiene practices. It also covers customer service skills such as communication, establishing rapport, meeting needs and responding to complaints.

Duration: 9 day course

Delivery method: Face to Face

Units covered: 

• SITHFAB025 – Prepare and serve espresso coffee
• SITXFSA005 – Use hygienic practices for food safety
• SITXCCS014 – Provide a service to customers

Learn about the SIT30622 – Certificate III in Hospitality >

Intro2Cookery (Statement of Attainment in SIT30622 – Certificate III in Hospitality)

Our Intro2Cookery skills course is a great preparation for working in commercial kitchens and cafes. It covers workplace safety practices, including knife skills and hygienic practices, while giving hands-on experience in the preparation of sandwiches.

Duration: 8 day course

Delivery method: Face to Face with hands-on practical

Units covered: 

• SITXWHS005 – Participate in safe work practices
• SITXFSA005 – Use hygienic practices for food safety
• SITHCCC025 – Prepare and present sandwiches

Learn about the SIT30622 – Certificate III in Hospitality >

Intro2General Services (Statement of Attainment in SIT30622 – Certificate III in Hospitality)

Our Intro2General Services short skills course is a great preparation to a wide variety of positions in the service industry. It covers the skills and knowledge required to safely carry out general cleaning duties, including setting up cleaning equipment and using hygienic practices around food.

Duration: 8 day course

Delivery method: Face to Face with optional Industry placement

Units covered: 

• SITXFSA005 – Use hygienic practices for food safety
• SITXWHS005 – Participate in safe work practices
• SITHACS009 – Clean premises and equipment

Learn more about the SIT30622 – Certificate III in Hospitality >

Intro2Early Childhood (Statement of Attainment in CHC30121 – Certificate III in Early Childhood Education and Care)

Our Intro2 Early Childhood skills course can provide you with the opportunity to start a rewarding career working with children. You’ll gain the skills and knowledge to care for and educate young children and be a source of inspiration to allow them to learn, grow and connect to their world.

Duration: 6 day course

Delivery method: Face to Face

Units covered: 

• CHCECE036 – Provide experiences to support children’s play and learning
• CHCECE037 – Support children to connect with the natural enviroment
• HLTWHS001 – Participate in workplace health and safety

Learn about the CHC30121 – Certificate III in Early Childhood Education >