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Careers at ETC – Frequently Asked Questions

We have developed the following Frequently Asked Questions to assist applicants through our Recruitment Process.

How do I view Current Opportunities?

You can view our current opportunities on our Careers page under the ‘Job Vacancies’ heading. A preview of each role can be viewed by clicking on the title of the position. Alternately click on the ‘Apply Now’ or ‘Interest Only’ buttons to view all details of the role, including the relevant Position Description.

How do I apply for a position with ETC?

We love that you are considering a career with ETC and are interested in working with our great team. ETC uses the Expr3ss online recruitment portal, and applying for a position with us is easy! Go to ETC’s Careers page to view Current ETC Vacancies.

You will be asked to provide a resume and cover letter for all applications. Your resume and cover letter need to be saved as one document. Files can be saved as MS Word or PDF documents. Please ensure you have an updated resume and cover letter saved as one document ready for submission.

SEEK and social media: Click on the pink ‘Apply Now’ button and you will be taken directly to ETC’s Expr3ss Recruitment portal.

ETC Careers Page: Simply click on the ‘Apply Now’ button next to the position that is of interest, and you will be taken to ETC’s online Expr3ss recruitment portal.

Once you have reviewed the details for the role, including the Position Description, click on the red ‘Apply Now’ button on the lefthand-side of the screen. This button will scroll down the job advertisement as you read it, so it is always in easy reach.

When applying for a role you will need to:
1. Complete your contact details; residential/postal address, mobile phone number and email address
2. Upload your resume and cover letter as one document
3. Answer pre-screening questions: These are ‘yes/no’ questions that form part of your application process
4. Click on the blue ‘Submit Application’ button
5. Complete a checklist: You will be asked to select the words/statements that best describe you from a list. This is quick and easy to complete, usually taking between 3-5 minutes. Please remember there are no right or wrong answers.
6. Once you have completed these steps, you will be asked if you want to create a login for Expr3ss. It is up to you whether or not you want to do this.

You will receive an email confirming the successful submission of your application.

Once your application has been received, you will then be invited to attend a phone interview with the Curious Thing AI Interviewing platform as the next stage of our recruitment process.

I’ve forgotten my password for my account, what do I do?

If you chose to create an account in ETC’s Expr3ss Recruitment portal, you can simply click on the ‘Forgot Password’ link on the login page. An email with instructions to reset your password will be sent to you.
You will be able to view and update your applications once your password is reset.

How do I know if my application was received?

You will receive an email once your application has been received. Following this, you will receive an invitation to undertake a telephone interview with the Curious Thing AI Interviewing platform.

If you do not receive these emails please contact the Human Resources team at human.resources@etcltd.com.au or phone 02 56455400 between the hours of 8:30am – 5:00pm (AEST), Monday to Friday.

I am having issues applying online, who should I contact?

If you experience any issues with the online application process please contact our Human Resources team at human.resources@etcltd.com.au or phone 02 56455400 between the hours of 8:30am – 5:00pm (AEST), Monday to Friday.

I missed the closing date, can I submit a late application?

Most vacancies are filled once a suitable applicant has been identified. However, if a vacancy is advertised with a set closing date then you will need to submit your application before the closing date. Late applications may be accepted on exception, however, this is not guaranteed. Late applications will need to be sent to human.resources@etcltd.com.au for consideration by the Hiring Manager.

What file types are accepted for Cover Letter and Resume?

Your resume and cover letter need to be saved as one document. The preferred format for these documents is either an MS Word or PDF file. However the Expr3ss recruitment system will accept files in any of the following formats: doc, docx, htm, html, mdi, pub, pdf, wps, and txt.

You also have the option to link to an online file through LinkedIn, Facebook, DropBox, Cloud or Pinterest.

I have applied for a position and received my acknowledgement email, what can I expect next?

The next stage of our recruitment process is to undertake a telephone interview with the Curious Thing Artificial Intelligence (AI) Interviewing Platform.

An invitation to complete an AI interview with ‘Curious Thing’ will be sent to your registered email address and mobile phone number within a few days of successful receipt of your application. Invitations are sent directly from the ‘Curious Thing’ platform.

The AI interview will ask questions related to the two or three key capabilities required for each role. This will give you an opportunity to showcase your related skills and experience. The interviews take approximately 10 minutes to complete and it is best to do this in a quiet space with no disruptions. You have up to three (3) days to complete your AI interview.

If you do not receive an invitation to complete your AI interview with Curious Thing, please check your spam folder or contact the Human Resources Team to check that your application has been successfully submitted at human.resources@etcltd.com.au or phone 02 56455400 between the hours of 8:30am – 5:00pm (AEST), Monday to Friday.

If I am unsuccessful in being shortlisted, will I be notified?

If you are unsuccessful for the position, you will receive an email from ETC’s Expr3ss Recruitment portal to let you know. Please don’t be discouraged by this, we encourage you to continue to keep an eye on our ‘Careers page’ and apply again for any position that might arise in the future.

What can I expect from the interview process?

Phone or Microsoft Teams Interview:
If you have been successful in being shortlisted for the position you have applied for, you may be initially contacted by the Hiring Manager and/or Human Resources for a short telephone or Microsoft Teams interview. In this interview, you might be asked some pre-screening questions about your application including your work experience and interest in the role. This is also a great opportunity for you to ask any questions about the position and or our organisation.

Face to Face Interviews If you are successful in being shortlisted for an interview the Hiring Manager and/or Human Resources will contact you directly to confirm the details.

Following this, you will receive an email confirming the interview and asking you to click on the supplied link to select your preferred interview time. Make sure you check your junk or spam folders if this email doesn’t appear in your inbox.

The interview will be conducted by the Hiring Manager and sometimes other team members will be present. Interviews are predominately conducted face to face, or by video link where necessary. During the interview, you will be asked about your employment history, skills and experience. Additionally, you will be asked a series of both technical and behavioural based questions to determine your suitability for the position. You will also have an opportunity to ask questions about the position and the organisation.

If you are unable to attend an interview, please contact the Hiring Manager and/or Human Resources as soon as possible.

Reference & Background Checks:
Should we progress your application past the interview, the next step involves conducting two (2) work-related reference checks. You will be asked to provide your referees’ contact details if they are not disclosed on your Resume. Your referees should be people you have reported to and not be friends or colleagues. It is best to let your referees know that you are attending an interview and to possibly expect our call. Additionally, depending on the type of position you have applied for, you might be asked to provide a current National Police Check, Working with Children Check and/or evidence of qualifications acquired relevant to the position i.e. TAE. If necessary, work rights checks will be completed.

Please note that evidence of vaccination against COVID-19 is required for some roles, in line with Public Health Orders.

What if I attend an interview and I am not the suitable candidate, will I get feedback?

If you attend an interview and are not successful in obtaining the position, the Hiring Manager will contact you to provide you with feedback. You may also receive an email confirming the outcome of your interview.

Please don’t let the outcome discourage you from applying for other roles that may be of interest. ETC often has many great applicants applying for roles, and the hiring decisions can be difficult. We would encourage you to keep an eye on the Careers Page and apply for any other roles that may be of interest.

You can also submit your application to any roles listed as ‘Expressions of Interest’ on the website and you may be contacted when a suitable vacancy arises.

Offer & Onboarding

If you are successful, we will contact you to make a verbal offer, determine the commencement date and advise you of the next steps. A written offer will be sent to you to accept through our online onboarding platform and allow you to further complete your relevant onboarding documentation.

What if there aren’t any opportunities of interest advertised, can I sign up for job alerts?

When creating your profile in our Recruitment Portal you have the opportunity to set up job alerts. Should a vacancy arise that matches your job alert criteria you will be notified by email so you can submit an application.

Expressions of Interest:
If we don’t have any vacancies of interest, you can still submit an Expression of Interest by email to human.resources@etcltd.com.au. Please include a Cover Letter and Resume.

Can’t find the answer you’re looking for?

Please contact our Human Resources team.

 

 
 

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