View ETC's service delivery information and resources:
Enquire 1800 007 400
Enquire Freecall 1800 007 400

Careers at ETC – Frequently Asked Questions

We have developed the following Frequently Asked Questions to assist applicants through our Recruitment Process.

How do I view Current Opportunities

You can view our current opportunities under the ‘Current ETC Vacancies’ link on our Careers page on our website. Further details for the position advertised can be found in the Vacancy Details section and Position Description attached at the bottom of the vacancy advertisement in our Recruitment Portal.

How do I apply for a position with ETC?

We love how you are interested in working with our great team and applying for a position with us is easy! All applications must be submitted online through our Recruitment Portal with Aurion. Please do not apply directly on Seek as applications will not be accepted. Click on the position you are interested under ‘Current ETC Vacancies’ on our Careers Page. Click ‘Apply’ to begin your application. You will need to select ‘Register for Recruitment’ and create a profile and then complete the steps of answering pre-screening questions, uploading your cover letter and resume and any other requested documents. Make sure you have an updated resume and cover letter ready for submission. If you already have an account, you can simply log in using the credentials you used when setting up your profile initially and then proceed with the application process. Download the How to Apply Guide.

How do I create a Profile?

To create a profile in our Recruitment Portal, you need to select ‘Register for Recruitment’. This is accessible by clicking on the ‘Current ETC Vacancies’ link on our Careers Page on our website. This will take you to a log in page where you can create an account to apply for our current opportunities. Further instructions can be found in our How to Guide.

I’ve forgotten my password for my account, what do I do?

You can simply click on the ‘Forgot Password’ link on the login page. You will be asked to verify your email address to receive a verification code, then simply follow the instructions provided to reset your password.

How do I know if my application was received?

You can access your profile at any time, view your submitted applications and or update any of your details, by logging back into the portal via the ‘Sign In’ option on our ‘Current Vacancies’ page using the credentials you used when setting up your profile.

I am having issues applying online, who should I contact?

If you experience any issues with the online application process please contact our Human Resources team at or phone 02 56455400 between the hours of 8:30am – 5:00pm (AEST).

I missed the closing date, can I submit a late application?

Each vacancy advertised will have a set closing date that you will need to submit your application. Late applications may be accepted on exception. Late applications will need to be sent to for consideration.

What file types are accepted for Cover Letter and Resume?

Our Recruitment Portal will accept Word .doc/.docx. format, PDF and JPEG files.

I have applied for a position and received my acknowledgement email, what can I expect next?

All online applications are reviewed by the relevant Hiring Manager(s) responsible for the position who will assess your skills and experience to determine your suitability to the role. If shortlisted, you will be notified by the Hiring Manager and/or Human Resources that you have progressed to the next stage of the recruitment process.

If I am unsuccessful in being shortlisted, will I be notified?

If you are unsuccessful for the position, you will receive an auto generated email from the Recruitment Portal to let you know. Please don’t be discouraged by this, we encourage you to continue to keep an eye on our ‘Careers page’ and apply again for any position that might arise in the future.

What can I expect from the interview process?

Phone Interview If you have been successful in being shortlisted for the position you have applied for, you may be initially contacted by the Hiring Manager and/or Human Resources for a short telephone interview. In this phone screen you might be asked some pre-screening questions about your application including your work experience and interest in the role. This is also a great opportunity for you to ask any questions too about the position and or our organisation.
Face to Face Interviews If you are successful in being shortlisted for interview for the position you applied for, you will contacted by the Hiring Manager and/or Human Resources and invited to attend a face to face interview. You will also receive an auto generated email from our Recruitment Portal with confirmation of your interview details. Make sure you check your junk or spam folders if this doesn’t appear in your inbox. The interview will be conducted by the Hiring Manager and sometimes other team members will be in attendance. During the interview, we will ask questions about your employment history, skills and experience. Additionally you will be asked a series of both technical and behavioural based questions to determine your suitability for the position. You too will be given opportunity to ask questions about the position and the organisation. Interviews will predominately be conducted face to face, however where necessary we may conduct the interview by video link. If you are unable to attend an interview, please contact the Hiring Manager and/or Human Resources as soon as possible.
Reference & Background Checks Should we progress your application past interview, the next steps involves conducting two (2) work-related reference checks. You will be asked to provide your referees’ contact details if they are not disclosed on your Resume. Your referees should be people you have reported to and not be friends or colleagues. It is best to let your referees know that you are attending an interview and to possibly expect our call. Additionally, depending on the type of position you have applied for, you might be asked to provide a current National Police Check, Working with Children Check and/or evidence of qualifications acquired relevant to the position i.e. TAE. If necessary, work rights checks will be completed.

What if I attend an interview and I am not the suitable candidate, will I get feedback?

If you are unsuccessful from your interview, the Hiring Manager will contact you to provide you feedback. We encourage you to still keep a look out and apply for future opportunities. You can also sign up for job alerts within the Recruitment Portal, so you can be notified by email when suitable opportunities arise.

Offer & On boarding

If you are successful, we will contact you to make a verbal offer, determine the commencement date and advise you of the next steps. A written offer will be sent to you to accept through our online on boarding platform and allow you to further complete your relevant on boarding documentation.

What if there isn’t any opportunities of interest advertised, can I sign up for job alerts?

When creating your profile in our Recruitment Portal you have the opportunity to set up job alerts. Should a vacancy arise that matches your job alert criteria you will be notified by email so you can submit an application.
Expressions of Interest If we don’t have any vacancies of interest, you can still submit an Expression of Interest by email to Please include a Cover Letter and Resume.

Can’t find the answer you’re looking for?

Please contact our Human Resources team.




Get one of our friendly staff to contact you today.

Enquire Today

    Stay in The Know

    Sign up for our newsletter to stay informed about the latest tips, trends and business insights from ETC.

      Skip to content