Intro 2 Call Centre

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Our Intro2Call Centre Customer Service Operations is a new course specially designed to assist, support and gain entry into a range of job roles such as receptionist, customer service attendant and call centre operator.

Learn how to communicate and create relationships with customers, identify their needs, and process and document their feedback using software applications.

Intro2Call Centre/Customer Service Operations (Statement of Attainment in BSB20120 – Certificate II in Workplace Skills)

Discovery Session: 14th February 2023 @ ETC Coffs Harbour

Duration: This course will run 3 days per week
Dates: Starting on the 20th February 2023 through to 1st March 2023
Other information: You will be completing 3x units over the duration of the course

BSBTEC201 Use business software applications
BSBOPS203 Deliver a service to customers
BSBCMM211 Apply communication skills

Class ID: 1613638

If you would like to find out more information about this course or to enrol – Enquire now!

Learn More about the Intro2Care course >

Course Subsidy Information

NSW Information

Government funding may be available for this course via the NSW Government’s Smart and Skilled program. To find out if you are eligible visit the Smart and Skilled website or call us on 1800 007 400 to speak with one of our training advisors.

QLD Information

Government funding may be available for this course depending on your circumstances. For more information visit the Queensland Government website or call us on 1800 007 400 to speak with one of our training advisors.

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Intro 2 Call Centre – Coffs Harbour