The Certificate III in Retail reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisation expectations with a sound knowledge of product and service offerings. Individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
This qualification comprises of 13 units.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
There are no formal prerequisites for this qualification. However, it is preferred that candidates have relevant vocational experience and/or an industry specific qualification. There are no formal educational requirements for entry into this course.
Learners will receive feedback after each assessment/assignment and the trainer/assessor will be available to discuss the feedback or provide additional assistance or direction as appropriate. Trainers/assessors are also available by email/phone for any discussion or problems that students experience during their study.
This qualification is suitable for an Australian Apprenticeship pathway with an average duration of 12 months.
ETC provides flexible training options either online, classroom based or in the workplace. Contact us on 1800 007 400 to provide a tailored option for you.
View the Training Calendar for upcoming course dates!
Costs vary depending on the delivery method suited to your needs.
Contact us to find out if you are eligible for Government Assistance.
For more information about this qualification and the jobs it relates to, visit the Australian Government’s My Skills Website – http://www.myskills.gov.au/courses/details?Code=SIR30216
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