Intro2Call Centre/Customer Service Operations (Statement of Attainment in BSB20120 – Certificate II in Workplace Skills)
Our Intro2Call Centre Customer Service Operations is a new course specially designed to assist, support and gain entry into a range of job roles such as receptionist, customer service attendant and call centre operator.
Learn how to communicate and create relationships with customers, identify their needs, and contribute to health and safety in the workplace
Units covered in this course:
Duration: This course will run 2 days per week for 3 weeks.
Dates: 31/08/2023 to 15/09/2023 ( Thursday & Fridays)
Location: ETC Deception Bay
Class ID: 1635036
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