Intro 2 Customer Services (Call Centre) Statement of Attainment in BSB20120 - Certificate II in Workplace Skills Our Intro2Call Centre Customer Service Operations is a new course specially designed to assist, support and gain entry into a range of job roles such as receptionist, customer service attendant and call centre operator. Learn how to communicate and […]
Bar and Barista Statement of Attainment SIT30616 Certificate III in Hospitality ETC’s Bar and Barista course is a wonderful all-rounder introduction to hospitality, covering the preparation of coffees, both alcoholic and non-alcoholic beverages as well as the foundations of hygienic practices Units covered: SITXFSA005 - Use hygienic practices for food safety SITHFAB024 - Prepare and […]
Intro2Retail Intro2Retail (Statement of Attainment in SIR30216-Certificate III in Retail)Our Intro2Retail course is for those seeking to gain entry into the busy retail sector or just wanting to improve their current abilities.This course combines the basic skills and knowledge needed to understand and apply, customer service basics, knowledge of policies and procedures, basic workplace health […]
Intro2Retail Our Intro2Retail course is for those seeking to gain entry into the busy retail sector or just wanting to improve their current abilities.This course combines the basic skills and knowledge needed to understand and apply, customer service basics, knowledge of policies and procedures, basic workplace health and safety principles and what's involved in retail […]
HLTAID011 Provide First Aid HLTAID009 CPR This course describes the skills and knowledge required to provide a first aid response to a casualty and to perform cardiopulmonary resuscitation (CPR) in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peaks clinical bodies Dates: 22/03/2023 Duration: 1 day […]
Intro2Care (Statement of Attainment in CHC33015 Certificate III in Individual Support)Our Intro2Care short skillset course can help you gain entry as a support worker in some of the highest employing industries such as aged care, disability, and community services. You'll gain the skills and knowledge to communicate clearly and compassionately, organise & provide personalised support, monitor […]
Bar & Barista - SoA in Certificate III in Hospitality SIT30616 Bar & Barista is a short course that will allow students to learn extensive hands-on practical skills required to work in a Café, Bar or similar hospitality-style environment. SIT30316 Certificate III in Hospitality (SOA) SITHFAB005 - Prepare and serve espresso SITXFSA001 - Use hygienic […]
Provide Responsible Service of Alcohol - SITHFAB002 Get the ultimate job and work behind a bar. ETC’s Responsible Service of Alcohol short course will help you get ahead by teaching you the basics of how to work in various environments dealing with alcohol sales, service, and promotions. Responsible practices must be undertaken wherever alcohol is served […]
NSW Information
Government funding may be available for courses delivered by ETC via the NSW Government’s Smart and Skilled program. To find out if you are eligible, visit the Skills NSW website >
QLD Information
Government funding may be available for courses delivered by ETC depending on your circumstances. For more information, visit the QLD Government website >
For further assistance, call us on 1800 007 400 to speak with one of our training advisors.
Sign up for our newsletter to stay informed about the latest tips, trends and business insights from ETC.
