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SITHFAB021 – Provide responsible service of alcohol (RSA Course)

ETC’s Responsible Service of Alcohol short course will help you get ahead. Learn the basics of how to work in various environments dealing with alcohol sales, service, and promotions. Topics covered include:

  • State liquor laws and selling serving or supplying alcohol responsibly
  • Intoxication, including assisting customers to drink within appropriate limits, understanding standard drinks, assessing alcohol affected customers and refusing service
  • Minors, including ID checks and secondary sales/supply
  • Harm minimisation strategies
  • Compliance and enforcement

Watch the video below to find out what our customers’ key takeaways are from our RSA training, why they prefer learning face-to-face rather than online and how they think the RSA course will help their job prospects.


The NSW liquor laws mandate Responsible Service of Alcohol (RSA)  training for the liquor industry.  Responsible practices must be undertaken wherever alcohol is served and sold, including where alcohol samples are served during on-site product tastings. This unit applies to any workplace where alcohol is served and sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries.

This RSA unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises.  Those who sell or serve alcohol may include:

  • food and beverage attendants
  • retail liquor salespersons
  • winery, brewery and distillery cellar door staff
  • supplier sales representatives.

It also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for RSA management.

Please note that Refresher courses for NSW RSA and RCG are to be completed online through the Liquor and Gaming Dept. ETC does not offer refresher courses for RSA and RCG. Competency cards are valid for 5 years.


The QLD liquor laws mandate Responsible Service of Alcohol (RSA) training for certain people involved in Queensland’s liquor industry. Responsible practices must be undertaken wherever alcohol is served and supplied. Licensees are responsible for ensuring that all staff that serve or supply alcohol have the appropriate certification.

The following people must complete RSA training within 30 days of starting employment and maintain a current RSA training course certificate during their employment:

  • the licensee (if an individual), unless trained in RMLV (Responsible Management of Licensed Venues)
  • any staff member of the licensed premises who is involved in the service or supply of liquor at the premises. This includes bartenders, glass collectors, floor staff and room service staff. It does not include people that are trained in RMLV, such as approved managers.

Please note that QLD RSA certificates do not expire. However, if you completed RSA training prior to 30 June 2013, your RSA certificate will expire 3 years from the date of issue.


Student Support

Learners will receive feedback after each assessment/assignment and the trainer/assessor will be available to discuss the feedback or provide additional assistance or direction as appropriate. Trainers/assessors are also available by email/phone for any discussion or problems that students experience during their studies.

Need to know more?

For more information about this qualification and the jobs it relates to, visit the Australian Government’s My Skills Website – http://www.myskills.gov.au/courses/unit?Code=SITHFAB021

Your next move?

Call our Training Team on 1800 007 400 or fill out the form on this page.

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