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BSB20120 – Certificate II in Workplace Skills

The Certificate II in Workplace Skills course will provide you with the necessary skills and knowledge needed in preparation for work, such as customer service, business, time management using various digital devices/software.

Key focus areas

Key focus areas include:

  • Time management
  • Communication skills
  • Working in a business environment
  • Work health and safety

What jobs does this qualify me for?

This qualification is designed to help you develop the necessary skills to enter the workforce or to work in a variety of entry-level Business Services job roles such as administrative assistant, receptionist and customer service representative.

What does the course include?

As part of the Business Services Training Package, BSB, this course comprises 10 units of competency:

  • 5 core unit plus
  • 5 elective units

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Entry Requirements

There are no formal educational requirements for entry into this training course.

Student Support

Learners will receive feedback after each assessment/assignment and the trainer/assessor will be available to discuss the feedback or provide additional assistance or direction as appropriate. Trainers/assessors are also available by email/phone for any discussion or problems that students experience during their studies.

Delivery and Duration

ETC provides flexible training options either online, classroom based or in the workplace. Contact us on 1800 007 400 to provide a tailored option for you.


Costs vary depending on the delivery method suited to your needs.

This training is subsidised by the NSW Government.

Contact us to find out if you are eligible for the QLD Government’s  User Choice program.

Need to know more?

For more information about this qualification, and the jobs it relates to, visit the Australian Government’s My Skills Website.

Your next move?

Call our Training Team on 1800 007 400 or fill out the Enquire Now form on this page.
If you need more information or guidance leave your details below and we will contact you.

What can I study next?

You can take your study further with a Certificate III in Business BSB30120.



Get one of our training team members to contact you about our training services today.

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