How to run a successful business in the food industry

Kempsey Fast Food is proud to now employ 24 locals thanks to recent business expansion!

Local businessman Rick Edwards is celebrating his 10^th year in Kempsey and business growth during this time.

Rick’s business Kempsey Fast Food has been stationed at Liberty Servo as a restaurant and convenience store for the past decade.

“For the past four years I’ve also had the TAFE kiosk, which operates just during normal school term. Then last year we opened up the Mylestone café down at Moorland,” he said.

“Also we’ve had more business growth recently by securing the kiosk at the Kempsey Heights Bowling Club.”

The expansion has resulted in Kempsey Fast Food now employing twenty-four locals and Rick encouraged job seekers to further their skills to help increase their chances of employment.

“They need to get training – Barista Courses, Food Safety Hygiene, that kind of thing. You can’t work in the food industry unless you have the basics,” he said.

According to Rick the key to his success was consistency and perseverance.

“It’s about trying to provide the customers with what they want – good quality food at a reasonable price. We always try to be courteous to the customers, even though they might not always be right, they are our customer. We want people to come back so it’s essential for them to have an enjoyable experience every time that they come.”

Rick thanked ETC for their support during his recruitment phase.

“I’ve been dealing with ETC for many years now and they’ve been terrific in providing me with suitable candidates. Eight of my employees have come through ETC and some of them have been with me for a long time,” he said.

“They provide me with the right candidates when I need them. I just tell ETC what I need and they really listen to what I’m looking for.”

For more information about Kempsey Fast Food visit www.kempseyfastfood.com.au

Learn more about the services ETC provides such as employment, training and business services.