Important Notice: ETC Office Status & Pause of Mutual Obligations Due to Ex-Cyclone Alfred

The ETC team has some important updates regarding our services and the reopening of our sites after Ex-Cyclone Alfred.

All ETC offices have now re-opened, visit our locations page for our full list of office locations – Our Locations – ETC Employment & Training >

Please come and see us if you need to charge your phones, grab a hot drink, or just need to see a friendly face.

Mutual Obligation Requirements

Mutual Obligation Requirements are paused until 3 April 2025. This applies to all Workforce Australia Services, Workforce Australia Online, and Disability Employment Services customers in these areas. No need to worry about your payments during this period. You can find out more information on this via the Services Australia website – Pause of requirements – Special Benefit – Services Australia >

Customer Contact Centre

Please note that our Customer Contact Centre still has limited resources and higher than usual call volumes, so we appreciate your patience during this time. Alternatively, you can reach out to us via the Live Chat here on our website, or submit an enquiry form.

Additional Support Services

For additional support, you can use Ask Izzy, a mobile website that connects people in crisis with the services they need right now and nearby. It offers information on housing, meals, money help, family violence support, counselling, and much more. Visit Ask Izzy for more details > 

Disaster Recovery Information

If you need information on recovery efforts and what you should be doing post Ex-Tropical Cyclone Alfred, you can find information at – Disaster Management | Queensland Government >

Take care and stay safe!

-The ETC Team-